Recent Posts

What To Do If Vandals Strike Your Business

11/3/2017 (Permalink)

SERVPRO professionals are recognized as leaders at helping property owners quickly recover from fire and water damage. They also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods and human or animal waste.

If you ever encounter an act of vandalism to your home or building, here are some tips on what to do until SERVPRO arrives:

DO:    

  • Hose or wash egg damage from building exterior as soon as possible.   
  •  Blot freshly spilled food from carpets and fabrics with a dampened cloth or sponge (but don’t over wet). Scrape and blot (don’t rub: it may damage fibers).    
  • Carefully vacuum glass particles from carpets and upholstery. Save containers, which reveal the composition of spilled inks, cosmetics and paints.   
  • Record all damage and photograph when possible.

DON’T:   

  • Attempt to remove ink, paint or cosmetic stains.   
  • Operate damaged lamps or appliances.    
  • Discard wood chips, broken pieces from furniture, porcelain or other art objects.

Put A Quarter In Your Freezer

11/1/2017 (Permalink)

Power outages are common during a storm, which means the electricity in a freezer is not keeping the food cold. It can be difficult to determine if a power outage occurred if you were not present during the storm. One away to determine whether the food in your freezer needs thrown out is by using a quarter or other coin. Freeze a cup of water before evacuating your home and put a quarter on top of the frozen water. If the quarter is sunk to the bottom of the cup after the storm, you should dispose all food stored in the freezer. The quarter sinking to the bottom means the food in the freezer has defrosted and it should be thrown out. This is a great method to determine if your food went bad in your home.

Fun Things To Do In A Power Outage

11/1/2017 (Permalink)

Here in the Tennessee Valley, storms often lead to power outages.  Here are some activity ideas for fun things to do in a power outage. 

  • Create shadow puppets on the wall using a flashlight
  • Draw pictures in the dark and then laugh at your creations once the lights come back on
  • Pack some new books into your activity kit and then have a story time with flashlights
  • If the power goes out during the day, enjoy the fresh air with some outdoor play
  • Create pictures or secret messages using glow in the dark paint pens
  • Play a board game, card game or complete a puzzle (if it’s dark, you’ll have to play by a flashlight)
  • Write a letter to a friend or family member that lives far away
  • Pack a portable radio, batteries and glow sticks for a glow in the dark dance party
  • Pack some old pictures and scrapbook supplies and create some new pages for your scrapbook
  • Have a puppet show. No puppets? No problem! Find printable online or DIY ones to make with your family.
  • Create cards like thank you cards, birthday cards or get well soon cards that you can use later
  • Have a fun ice cream sundae party – because you don’t want that ice cream to melt in the freezer!
  • Have a picnic with flashlights, juice boxes and granola bars
  • Play with Play-Doh
  • Host a tea party for your family and favorite stuffed animals
  • Have a silly photo shoot using wigs and old Halloween costumes
  • Play hide & seek with flashlights
  • Play with bubbles outside. Find DIY instructions online to make your own bubbles with dish soap!

Don’t forget to repack your kit after each use so that it’s ready again for your next power outage or rainy day!

Also, don't forget that Florence Utilities now has real-time updates of any power outages in Florence, Killen, Rogersville and the rest of their services area. 

Visit http://florenceelectricityoutage.com

Florence 24 Hour Emergency Water Damage Service

10/24/2017 (Permalink)

SERVPRO of the Quad Cities is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 256-383-4470

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of the Quad Cities has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of the Quad Cities

SERVPRO of the Quad Cities specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Muscle Shoals Residents: We Specialize in Flooded Basement Cleanup and Restoration!

10/24/2017 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Muscle Shoals basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 256-383-4470

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of the Quad Cities and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 256-383-4470

Thunderstorm Safety

9/21/2017 (Permalink)

Thunderstorm Safety In Northwest Alabama


Thunderstorms occur throughout the year in the Shoals area.  They are most common in the summer, but most severe in the spring and fall, when destructive winds and tornadoes occasionally occur.

If thunderstorm and lightning are occurring in your area, you should:

  • Use your battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with corded phones and devices including those plugged into electric for recharging. You can use cordless and wireless phones not connected to wall outlets.
  • Don’t go near electrical equipment or cords. Unplug appliances and other electrical items such as computers. Turn off air conditioners. Power surges from lightning can cause serious damage.
  • Stay away from the plumbing. Don’t wash your hands, take a shower, wash dishes or do the laundry. Plumbing and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors. Stay off porches.
  • Do not lie on concrete floors. Don’t lean against concrete walls.
  • Avoid natural lightning rods such as a tall, isolated tree in an open area.
  • Try to stay away from hilltops, open fields, the beach or a boat on the water.
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open areas.
  • Don’t touch anything metal—tractors, farm equipment, motorcycles, golf carts, golf clubs and bicycles.
  • If you are driving, try to safely exit the roadway and park. Stay in the vehicle and turn on the emergency flashers until the heavy rain ends. Try not to touch metal or other surfaces that conduct electricity in and outside the vehicle.

Commercial Cleaning Services

9/20/2017 (Permalink)

SERVPRO of the Quad Cities offers specialty cleaning services ranging from cleaning office upholstery to making storefront windows crystal clear. We have the specialized training and products to get your commercial or residential property clean, safe, and healthy again.

A Clean Business Keeps Customers Coming Back
Your business represents you.  A clean and attractive business keeps customers coming and leaves a positive impression. SERVPRO of the Quad Cities wants every inch of your facility to sparkle and shine. 

Our commercial specialty cleaning services include:
•    Air Ducts and HVAC
If your HVAC has been operating for some time without attention, it could be circulating dust, pollen, odors, dirt, debris, and other contaminants.
•    Biohazard and Sewage
SERVPRO is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.
•    Trauma and Crime Scene
Many times, crime and accident scenes have blood and other biohazard contaminants that pose a serious health risk. SERVPRO of South Madison County will respond immediately and has the specialized training, protective equipment, and experience to safely clean trauma and crime scenes.
•    Carpet and Upholstery
Even the highest-quality carpet and upholstery can show soiling over time. Protect your investment by calling us to clean and maintain your carpet and upholstery.
•    Drapes and Blinds
We carefully inspect and test fabrics to determine which of SERVPRO’s five cleaning methods is best suited to your fabrics. 
•    Ceilings, Walls, and Hard Floors
Ceilings and walls are exposed to dirt and dust, pet dander, cooking oils and grease, cigarette smoke, and other contaminants. Your heating and air conditioning system can distribute these contaminants throughout your property.
•    Odor Removal and Deodorization
SERVPRO teaches IICRC technical classes in the proper removal of odors. Masking and other short cuts don't work when your odor problem is serious or persistent.
•    Vandalism
Often simple acts of vandalism, like breaking a window, can cause significant water and mold damage if not addressed in a timely manner.


We’re Here Whenever You Need Us 
The team at SERVPRO of the Quad Cities also has specialized training and experience in water damage restoration services, fire damage restoration services, mold remediation, commercial services, and natural disaster cleanup. 

Call SERVPRO of the Quad Cities at 256-383-4470 anytime.

Controlling A Mold Problem

9/19/2017 (Permalink)

Mold is often a problem after a water damage, especially one that wasn't handled professionally.  Many homeowners try to handle water damage cleanup themselves and unseen damage leaves moisture that later causes mold to grow.

If you had a water damage recently and you now smell a musty odor or have visible mold, here are some tips from the Federal Emergency Management Agency (FEMA) to help control mold problems:

  • The source of mold is moisture; therefore fix all leaks in pipes and in any damp area around tubs and sinks.
  • Rebuild, or retrofit, with water-resistant building materials such as tile, stone, deep-sealed concrete, galvanized or stainless steel hardware, indoor/outdoor carpeting, waterproof wallboard and water-resistant glues.
  • Prevent seepage of water from outdoors into your house. It is important to have rainwater from gutters or roof drains away from the structure. Ground around the house should slope away to keep basements and crawl spaces dry.
  • Cover dirt in crawl spaces with plastic to prevent moisture from coming up from the ground. Ventilate the area as much as possible.
  • Clean fabrics such as curtains and upholstery often to keep them dry, because soil promotes mold growth.
  • Consider having ductwork cleaned and inspected professionally or replaced if you suspect mold exists on the inside surface of the duct or if duct insulation has been wet.
  • Reduce the moisture in the air with dehumidifiers, fans and open windows or air conditioners.
  • Do not use fans or vacuum cleaners if mold already exists, especially in hot weather. A fan or vacuum cleaner will spread the mold spores.
  • In moisture-prone areas, choose carpets of man-made fibers.
  • Reduce potential for condensation on cold surfaces by insulating.
  • Routinely check potential problem spots.

For more information, visit www.fema.gov/removing-mold-your-home.

How SERVPRO Can Help Prepare Your Business For Potential Disasters

9/15/2017 (Permalink)

Commercial How SERVPRO Can Help Prepare Your Business For Potential Disasters As many as 50% of businesses close down following a disaster, according to the latest research.

You can’t plan when an emergency will arise, but you can prepare for it before it does. This is especially important if you are a business owner. When a disaster occurs in your business, everything screeches to a halt. You are no longer able to help your customers and clients. You are no longer able to offer your services. You are no longer bringing in an income. Business has been interrupted and, depending on the extent of the damage, you may be looking at a long road to recovery – not just for remediation, but also to get your business back to where it was before the disaster happened.

So, what can you do to prevent an emergency situation from shutting down your business? While you can’t necessarily prevent disaster from occurring, you can prepare for what to do when it does. Knowing what to do and what to expect in advance is the key to timely mitigation and can minimize how fire and water affect your business.

That is where SERVPRO of the Quad Cities can help.  We can establish a plan for your business using our ERP, or Emergency READY Profile.

  • A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.
  • A Profile Document containing only the crucial information you will need in case of an emergency. It doesn’t take very long to complete, but it will save you a lot of time if you ever need it.
  • A guide to help you get back into your building following a disaster. By having an immediate plan of action, you can help minimize downtime.
  • Identifies the line of command for authorizing work to begin. This saves time so that we can begin the work of mitigating the damage immediately, which can save you both time and money.
  • Provides important facility details such as priority contact information, priority areas, and shut-off valves. Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

Ready to set up an Emergency READY Profile for your business? Give SERVPRO of the Quad Cities a call today! (256) 383-4470 

https://ready.SERVPRO.com/

What Happens If Your Neighbor's Tree Falls on Your House?

9/14/2017 (Permalink)

Storm Damage What Happens If Your Neighbor's Tree Falls on Your House? Straight-line winds are common during a thunderstorm and can cause considerable damage, even in the absence of a tornado.

Yes, windstorm damage is covered on a standard homeowner's insurance policy. But whose homeowner's insurance policy covers the loss?

First, it is important to understand what windstorm insurance policies cover. Windstorm insurance is a special type of property and casualty insurance designed to cover damages caused by high winds. Windstorm insurance may cover damages from hurricane-force winds, tornadoes, hail and other weather events that are accompanied by wind gusts that exceed 35 miles per hour.

A hypothetical tree falls on your house. 

  • Scenario 1: Your tree falls on your house. Your homeowner's policy will provide coverage up to your policy limits, after you pay the deductible. The coverage extends to cover damage to your main home, garage, shed or other additional buildings and structures such as a fence. If there is damage to the structure of the house, debris removal is also covered, up to policy limits.
  • Scenario 2: Your tree falls on your neighbor's house. The basic rule is that the insurance policy of the property that was damaged pays for the loss.
  • Scenario 3: Your neighbor's tree fell on your house. Your homeowner's insurance policy should pay for any damage per the property claim.
  • Scenario 4:  A tree falls on your car.  The comprehensive coverage of the vehicle owner’s auto policy will apply. As in the examples above, generally the owner of the tree is not responsible. 

Please note that homeowners insurance usually won't cover a loss caused by negligence or a maintenance-related issue. So if the tree was rotting and ready to fall down before the storm, homeowners insurance likely would not cover the damage the tree caused to your home.