Recent Commercial Posts

Winter Cleaning for your Commercial Business

12/2/2021 (Permalink)

wording, office winter ready, SERVPRO of the Quad Cities Commercial cleaning Is your Commercial Business Winter Clean?

During the winter months our commercial business still needs to remain clean and appealing. With winter comes the freezing rain and snow.  With the traffic of employees and customers the effects of the weather are brought into our place of business. The floors can become wet and slippery causing falls. The salt and sand residue used to melt ice can have a negative effect on your flooring as well. If you have carpet the residue is compacted and causes a dingy and dirty look.

Make sure the windows are kept clean to allow the outside light to bring in heat. Natural light uplifts employees and brightens the business.

Keeping your business disinfected is just as important during the winter months due to the rise in colds, flu, and virus strains. More people stay gathered inside during the cold months and germs are passed more easily amongst employees and customers.

SERVPRO of the Quad Cities offers Commercial Cleaning such as carpet, HVAC, and upholstery cleaning. Having your carpet and upholstery cleaned can bring new life to your area and be more attractive to potential clients or customers. The longer you wait to clean your carpets that have been soiled the deeper the dirt is penetrated and could cause permanent damage. Set a schedule to have them cleaned on a regular basis. This will help with the longevity of your flooring.

Keeping your HVAC unit cleaned will help with the air quality. When your system is not clean it can be circulating around dust, pollen, odors, dirt, and debris. Having your HVAC system cleaned will help with the performance and life of the equipment

Call your local SERVPRO to schedule your commercial cleaning. SERVPRO is a leader in the industry. Available 24 hours a day and seven days a week Providing you with excellent customer service.

Preparing Your Commercial Business for Storms

11/1/2021 (Permalink)

yellow be prepared caution sign Are you Prepared

When severe weather is in the forecast, we worry about our kids going to school, our pets at home, making it to the grocery store and if we will leave work early. We are in such a rush to get things done and back home that we sometimes forget our place of business. Preparing your place of business for severe weather should be just as important as your residential home. If you are not prepared and your business gets hit hard by downpours, electricity failure, and wind damage it can be a large loss. Without prior planning and employee communication the financial loss to your business could be devastating.  Keeping your business running is our goal, and if storm damage has occurred you want to work quickly to get it restored. The sooner mitigation starts the sooner your doors are opened for your customers. The longer your business sets in damage the more money it is going to cost in repairs.

SERVPRO of the Quad Cities is your local mitigation franchise specializing in storm damage. We have highly trained technicians available 24/7 for your commercial emergency needs. Heavy rain fall causes flooding and we are equipped to extract and start drying out your business before more damage is done. We offer move out of contents and store in our warehouse for proper cleaning and drying. Our office personal works directly with your insurance agent and adjuster to ensure all documents for your claim are submitted in a timely manner. You as a business owner can focus on your business while we manage the rest. Our goal is to get your doors back open to the public and business running as if it never happened.

There are five essential things you can do for your business before severe weather strikes. Listed below are tips to get your commercial business prepared for an emergency:

  1. Prepare and Plan. Make sure you have an emergency plan that each employee fully understands. They each need to know what steps to take in case of an emergency or business closure for repairs.
  2. Make sure your employees have a list of contacts with working phone numbers. Each employee will need to be able to communicate with each other. It is important to keep your clientele informed.
  3. Make sure you have emergency items stored at your office in case employees become stranded for a time. Have a first aid kit, flashlights, drinking water, extra batteries, and food items.
  4. Baking up your data is very important in keeping your business running in case you need to access files away from the office. Be sure to save data to an external device as a backup.
  5. Having a backup power source as a generator can be very beneficial when keeping your business functioning.

Make SERVPRO of the Quad Cities part of your plan during or after any storm damage. We are here to mitigate and get you back in business!

Commercial Preventive Maintenance

9/20/2021 (Permalink)

Checklist, check boxes, wording of preventive maintenance, safety, inspections Performing your Business Preventive checklist

SERVPRO of the Quad Cities is your local emergency remediation company responding 24/7.  Our mission is to be the premier restoration company in the industry.  Our technicians are professional and trained to handle your restoration and cleaning needs.  Listed below are services we offer to commercial properties:

SERVPRO is there when emergencies happen but as a business owner there are steps to take to minimize emergencies and plan.  Preventive maintenance is an approach to prevent and predict failure in equipment and preventable disasters.  Ways to keep your business running efficiently is to schedule and perform inspections on equipment.  Make sure the structure of the building and grounds are clean and free of debris.  Replacing and repairing when problems initially present themselves can save a great deal of time and money.  When repairing promptly it can prevent future issues from arising and causing an extended shut down.

Not only does regular inspections and preventive maintenance benefit the structure of your building but the safety of your employees.  Addressing safety concerns and practicing safety procedures can reduce the number of injuries faced on the job site.  This will save the company in employees taking time off and the expense of job injury claims. 

Run your business with a best practice maintenance plan that is used on a regular basis.  Make sure each employee understands the safety protocol and follows the guidelines.  Even with our best-efforts catastrophes will happen and require experts to come in and assess and remediate.  Make SERVPRO of the Quad Cities your emergency contact when your business is faced with an emergency.  We have the training, equipment, and resources to get your business back to business quickly.  To keep you as the owner focused on your business, we will keep your claim process as stress free as possible.  Our office staff will handle the paperwork and process keeping you informed of any updates.   Making SERVPRO part of your emergency plan will ensure you get back to business quickly.

Emergency Restoration for your Business

9/15/2021 (Permalink)

SERVPRO van, phone number, address SERVPRO of The Quad Cites for your Commercial Restoration Needs.

Our professional technicians at SERVPRO of the Quad Cities have been properly trained to assess and decide what needs to be done in an emergency commercial restoration.  We have been trained in Flooding, Fire, Bio, Storm, and Mold Restoration.  Our team of experts are available for your commercial emergencies seven days a week, 24 hours a day.  A quick response can save you time and money when it comes to the operation of your business.  We arrive to assist and keep your business from occurring further damage.

SERVPRO of the Quad Cities not only performs remediation of the structure damage but can clear debris, Decontaminate Biohazard and perform deodorization.  During a fire there is soot damage that can be professionally cleaned by our professionals.  Soot cleaning can be performed on your structure, contents and even the HVAC unit.  When storms come through, they can cause wind damage and flooding.  Our professionals are trained to extract and place drying equipment that is monitored daily during the drying process.  Our goal is to get your place of Business back in full working order as fast as possible.

We work with a diverse group of business’ providing excellent service for each one.  Listed below are several areas of our expertise:

  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military
  • Small Office Buildings

SERVPRO knows that your time is valuable, and our Office Staff works directly with your Insurance Adjuster and Agent.  We file your claim accurately and promptly.  Our documentation is detailed and accessible to not only your Insurance Agent but you as the Business Owner.

SERVPRO of the Quad Cites has been established in your local area since 1997.  Our certifications assure our customers will receive the expertise that is expected in the time of an emergency disaster. We follow all safety precautions and work swiftly to get you back in business.  Your job is a Priority to SERVPRO of the Quad Cities!

Commercial Mold

9/7/2021 (Permalink)

mold present on plywood Mold growth in your Commercial Business causing a Challenge?

When your Commercial Business has mold, and it goes untreated it can cause a major disruption.  Mold can spread quickly if left untreated.  Our technicians at SERVPRO respond quickly to contain the mold and prevent further spread.  Our technicians have the training, experience, and equipment to contain the mold infestation. 

Mold can sometimes be difficult to spot and can pollute the air while threatening the structural integrity of your establishment.  If a leak is noticed it is essential to immediately get it fixed and repair all wet spots.  Reducing the moisture level in the air and adding ventilation will increase circulation reducing any condensation.  The goal of humidity in the air should have a reading of 30- 50%.  Wet foundations and an HVAC system that is not working properly can cause moisture issues resulting in the growth of mold

Some Mold will give off a musty or pungent odor and some do not.  Mold thrives in dark, humid places like attics, basements, bathrooms, and under sinks. Inspecting these areas for mold or leaks can prevent further damage and costly repairs to your business.

It is recommended to throw away the following items when mold has become infected with mold:

  • Cardboard
  • Carpeting
  • Padding
  • Mattresses
  • Stuffed animals
  • Upholstered furniture
  • Paper products
  • Books
  • Food
  • Food preparation items 

 Every hour spent cleaning up is an hour of lost revenue and productivity. If you suspect your property has a mold problem, call a SERVPRO Franchise Professional, who will respond quickly and work fast to manage the situation. SERVPRO of the Quad Cites is your local franchise meeting and exceeding your expectations to restore your Commercial Property back to its operating status.  Let us take care of the challenges that Mold can bring to your business!

Commercial General Cleaning

7/13/2021 (Permalink)

SERVPRO Commercial Services - image of green SERVPRO van SERVPRO Van, Wording, Commercial Property, Fire and Water Cleanup

SERVPRO of the Quad Cities offers specialty cleaning services ranging from cleaning office upholstery to getting your commercial property clean, safe, and healthy again. Your business represents you.  A clean and attractive business keeps customers coming and leaves a positive impression. SERVPRO of the Quad Cities wants every inch of your facility to be showcase material. 

Our commercial specialty cleaning services include:
•    Air Ducts and HVAC
If your HVAC has been operating for some time without attention, it could be circulating dust, pollen, odors, dirt, debris, and other contaminants.
•    Biohazard and Sewage
SERVPRO is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.
•    Trauma and Crime Scene
Many times, crime and accident scenes have blood and other biohazard contaminants that pose a serious health risk. SERVPRO of South Madison County will respond immediately and has the specialized training, protective equipment, and experience to safely clean trauma and crime scenes.
•    Carpet and Upholstery
Even the highest-quality carpet and upholstery can show soiling over time. Protect your investment by calling us to clean and maintain your carpet and upholstery.
•    Drapes and Blinds
We carefully inspect and test fabrics to determine which of SERVPRO’s five cleaning methods is best suited to your fabrics. 
•    Ceilings, Walls, and Hard Floors
Ceilings and walls are exposed to dirt and dust, pet dander, cooking oils and grease, cigarette smoke, and other contaminants. Your heating and air conditioning system can distribute these contaminants throughout your property.
•    Odor Removal and Deodorization
SERVPRO teaches IICRC technical classes in the proper removal of odors. Masking and other short cuts do not work when your odor problem is serious or persistent.
•    Vandalism
Often simple acts of vandalism, like breaking a window, can cause significant water and mold damage if not addressed in a timely manner.

Call SERVPRO of the Quad Cities at 256-383-4470 anytime. We offer estimates prior to starting your job and work with your insurance company with covered claims.  If you find your business in need of a cleaning or emergency restoration, call today for your inspection and estimate.

Winter Commercial Carpet Cleaning

12/3/2020 (Permalink)

snow falling, snowman dressed in black scarf, gloves and hat Commercial Carpet cleaning by SERVPRO Professionals. Call today to schedule your winter cleaning.

Winter weather is a perfect time to do some Commercial Carpet Cleaning.  During the Spring and Summer months your carpet accumulates and holds pollen, dust, and airborne pollutants.  With the cold weather our offices get closed and windows shut making an unhealthy environment.  Having clean carpets makes the air cleaner and reduces allergens. 

Not only is winter cold, but it brings all our Family and Associates inside for Holiday Cheer.  Our carpets can suffer from the traffic, food, and drink spills.  Soil and stains need to be addressed sooner than later to preserve the quality of your carpet.  Having clean carpets freshens up the inside and will save time when Spring cleaning has arrived. 

Your local SERVPRO of the Quad Cites offers Commercial and Residential carpet cleaning.  The SERVPRO carpet and upholstery cleaning service will not only get out the dirt you see but will also remove the unwanted dust you do not. A professionally cleaned carpet may make all the difference in brightening up a room and freshening up your home.  Call today to schedule your Commercial Carpet Cleaning.

Commercial Property and Frozen Pipes

11/2/2020 (Permalink)

broken pipe, water gushing out Frozen Pipes can be very costly

Severe weather like heavy snow, ice, harsh winds, and other winter elements can damage your commercial property. Frozen pipes can lead to a costly mitigation to your business. Taking precautions before freezing weather can eliminate costs and save your business from shut down and damage. 

The colder the temperature gets outside, the more likely your indoor and outdoor pipes will freeze and burst. When pipes freeze, the water inside them expands causing increased pressure inside the pipes. The pipes begin to crack or burst and create great property water damage. Flooding can occur and cause your commercial property to close for a long period of time. Keeping your pipes from becoming frozen can save you lots of money, time, and customers.

  • Check exposed and exterior pipes for signs of freezing.
  • Insulate and seal cracks and openings around exposed pipes.
  • Keep interior temperatures above 55 degrees
  • Look for signs of excess moisture and dry the area.

If you suspect moisture in your place of business reach out to your local SERVPRO of the Quad Cities.  We can perform a moisture check and make suggestions to prevent further damage.  SERVPRO is your local business with highly trained technicians in water restoration.  Every hour spent cleaning up is an hour of lost revenue and productivity. When you have an emergency water event, your local area SERVPRO Professionals offer fast, 24-hour emergency services, 365 days per year.

Commercial Mold

9/21/2020 (Permalink)

mold on subfloor, mold on baseboard Moisture under flooring from water damage causes Mold

Mold can spread quickly through a property if left untreated.  Mold is not only in residential homes but in commercial buildings and offices.  The presence of mold can be very challenging to deal with and difficult to spot.  Besides causing a major business interruption, a mold problem can present health effects for people exposed at your commercial property.  Mold pollutes the air and can threaten the structural integrity of your establishment. 

Mold infestations can be caused by minor water intrusions from a roof or plumbing.  It is important to deal with any leaks immediately to prevent water damage too.  Keeping your air vents and air filters cleaned will ensure proper ventilation.  Maintain the humidity in your business or office at no higher than 50%. 

SERVPRO of the Quad Cites can respond quickly and contain the infestation of mold and prevent the spread.  Our professionals will work effectively and safely during the remediation process.  They have the training, experience, and equipment to contain the mold and remediate it to preloss condition. 

If you suspect mold in your commercial business, call your local SERVPRO.  Let our professionals do the cleaning while you focus on revenue and productivity.  Responding quickly and working fast to manage your situation, SERVPRO of the Quad Cities.

SERVPRO and your Commercial Service Needs

9/16/2020 (Permalink)

Pre and Post Mitigation of commercial carpet The SERVPRO Way

SERVPRO of the Quad Cities has trained professionals and expertise to assist with your commercial cleaning or emergency restoration needs.  If a disaster strikes at one of your buildings, we are prepared to work efficiently to minimize interruptions to your business.  Our services are wide ranged, and we service the following types of facilities:

  • Multi-level Commercial Buildings
  • Multi-Tenant Facilities
  • Small Office Buildings
  • Shopping Malls
  • Apartment Complexes
  • Hotels
  • Industrial Facilities

Our professionals are available 24-7 to help remediate any damage, regardless of the cause, scale of the loss, or the size of your facility.  We will help you to protect the security and safety of your facility and your clients.  Our professionals work to restore your facility to preloss conditions as soon as possible.  Our Commercial Building Restoration Services include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Damage Remediation
  • Storm and Major Events
  • Disaster Recovery Team

SERVPRO has a prompt response time and can have your business looking its best.  Our professionals have been trained to be mindful of regulations and potential hazards while maintaining efficiency as they restore your business. Our response time will have your busines looking its very best.  If your business or facility faces any size of disaster call your Local SERVPRO of the Quad Cities.  We are available for all your cleaning, restoration, and remediation jobs.  Call today for an estimate on services or to get your business back to preloss condition. 

Prepared and Planned

9/8/2020 (Permalink)

SERVPRO logo,   wording in green Emergency Ready Plan Is your business prepared for an Emergency?

Is your business prepared for an emergency?  If you do not have a plan in place for your business and employees, operations can be disrupted.  With a plan that has been established and practiced with all personnel recovery is easier and faster.  Having a plan beforehand allows your business to get back to working operations at a faster pace.  SERVPRO of the Quad Cities can work with you to establish an ERP. 

ERP is an Emergency Ready Plan.  This plan provides important information readily available for getting disasters cleaned up quickly.  The plan will have a layout of your business with shut off for water, electrical shut off and emergency exits.  All important contacts with numbers will be available as well.  Having all this information in one plan saves time, money, and down time. 

There are a lot of decisions to make when your business has an unexpected disaster.  The information provided in the ERP allows our restoration technicians to respond and work quicker when trying to restore your business.  Call your local SERVPRO today to set up a convenient time to establish an ERP.  The benefits of the plan will simplify your decision making in a time of need.  SERVPRO is available 24/7 and fully equipped for your restoration plan.  Have the power of being prepared and planned.

Commercial Storm Damage Restoration

7/14/2020 (Permalink)

umbrella, heavy rain When it Rains it Pours

During spring and summer weather events can influence your business.  Wind with heavy rain can cause water damage to your building.  Having previous leaks repaired is a good idea before severe weather hits in your area.  Leaking windows and doors can cause damage and weaken the structure of your building.  Make sure the shingles on the roof are secure to keep your roof from leaking.  The exterior wall should be inspected for any cracks.  Cracks can lead to moisture in the building and a great opportunity for mold to grow.  Basements are a great concern when it comes to rising flood waters.  Taking precautions such as flood shields against the windows and doors of your basement can prevent damage from the rising waters.

Lightning is dangerous and can strike your building or cause trees to fall after being struck.  A lightning protection system can be installed to protect your building.  The rods intercept the voltage and send the current into the ground.  The protection system minimizes the risk of fires and electrical surges to your property.  In case of a power outage you should have a generator on hand.

Disasters can strike in many different forms and cause havoc on a business.  The sooner a plan is in place the less damage that will be sustained.  Your local SERVPRO professionals are highly trained and available for your mitigation needs 24/7.  We are dedicated to responding immediately to water and storm damage.  Our SERVPRO professionals are not only trained in structural mitigation but contents damaged by storms and other water events.  Their expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. They use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

If your home requires extensive restoration or cleaning due to damage your local area SERVPRO- Professionals can conduct an organized, efficient move-out of the affected area. A move-out has several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, they will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage. 

 If you are looking for trained professionals, immediate response time and a mitigation company that puts the needs of the customer first, call your local SERVPRO.  We are a company with experience in Fire, Mold, Water, Bio, and contents cleaning.  Look no further when seeking the best customer service for your Business. 

Tips On Protecting Your Business for Cold Weather

12/5/2019 (Permalink)

snow covered road, vehicles, power lines, sign wording yes we are open Keeping Your Business Running during Winter Weather


Plan, Plan and Plan some more.  Making sure each employee knows their role and what is expected of them will save time and money.  Go over with you staff on ways to prepare and what each person should be doing.

  1. Make detailed plans, well in advance. Schedule a meeting to discuss what needs to be done. Don’t just stick to what you’ve done in the past but try to think afresh about how to approach every aspect of bad weather planning. 
  2. Find out the legal situation. Read up on employment policies on severe weather conditions so that you know what’s reasonable to expect of your staff and what’s not. The policies cover issues including entitlement to time off; entitlement to paid or unpaid leave; working from home; flexible working hours to avoid hour traffic and travel; and other provisions relating to your business and operational requirements.
  3. Staying at home doesn’t mean staying in bed. Home workers are often more efficient than office-based workers – and certainly more efficient than people who turn up after a three hour journey. With the right rules – and technology – in place you can make sure work gets done and make staff very grateful to you too. 
  4. The right technology outside the office. You need to work this out in advance, or it won’t work. Make sure your employees know how to log onto the remote server.
  5. The right technology inside the office. Take in consideration if there is a power failure that will affect your internet service. Make sure to have up to date records of every member of staff’s mobile and home numbers so they can be reached in case you are not able to make it in.
  6. Communicate. Keep in touch with everyone throughout the course of the bad weather. Conference facilities and chat software can be really handy for keeping a “live” conversation going. 
  7. Contingency planning. It might be worth considering cloud based solutions, even just as a back up, to ensure staff can access enough information to keep a skeleton service running. 
  8. Encourage staff to plan ahead.  It’s important to take into consideration the advice set out by the emergency services. If the police have issued a warning not to travel unless absolutely necessary, then this should be seriously considered. It’s crucial to assess what is reasonable risk for your employees and to advise them accordingly.
  9. Buy decent equipment. Encourage staff to put together “winter packs” for their cars, in case they become stranded. Buying snow tires in bulk for your vehicles early in the season could save money.
  10.  Call in a Professional. You can’t know, or do, everything yourself. Sometimes it’s worth turning to the experts and listening to what they have to say. And do that early in the process, rather than in a last minute panic when people are trapped under snowdrifts trying to get to work, and you’re losing business because of it. 

Preventive Cleaning for Your Commercial Carpet

11/1/2019 (Permalink)

Office entrance, glass door, carpeted hallway Commercial Carpeted Entrance

Up to 24 pounds of dirt can be tracked in by customers and employees entering your place of business in just a 20-day work period.  Based on what type of carpet and pattern each office has will determine what type of cleaning and how often to clean.  The more you properly clean the carpet the better it will look and last longer creating a lasting impression on customers. 

 Regular vacuuming is one of the most cost effective ways of removing dirt from your carpeting.  For best results when using a vacuum go slowly over the carpet in both east/west and north/south directions.  This should be done daily in high traffic areas like the entrance and halls   

Medium traffic areas like general offices areas or corridors should be vacuumed daily, or at least 3-4 times a week.  Lower traffic areas like         conference rooms and executive offices can usually be done on a weekly basis.

Removing dirt and getting out a stain can be a real challenge. The sooner you can treat the stain the better your chances of successfully removing it. Some stains may require professional services.

Regular monthly and quarterly maintenance of carpets will extend the life and enhance the appearance of your company while saving your company money. SERVPRO offers professional residential and commercial carpet cleaning. Showcase Carpet Cleaning features oil-free shampoo, no residue, won’t attract soil and stays clean longer with no re-soiling.   We vacuum your carpet before any cleaning begins to remove surface soils and use a pilating process so there is no matting and fibers dry in natural position. If your company has rugs they can be picked up and brought to our warehouse for cleaning and delivered back. 

Call your local SERVPRO of the Quad Cites to discuss your needs for Commercial Carpet Cleaning and learn of our features, advantages and benefits of preventive carpet cleaning.  We are a team of cleaning specialists and offer top quality services.

SERVPRO General Cleaning Services

9/18/2019 (Permalink)

SERVPRO employee, den living area with home owners contents, red rotobrush to clean ducts After a Fire Damage SERVPRO can clean the Air Ducts for smoke odor that is absorbed by the dust

SERVPRO is known for their services in Water Remediation, Fire Restoration and Storm Damage Restoration.  Regardless of the disaster SERVPRO is always ready to serve our customers and community.  Some services that our customers may not be aware of are specialty cleanup and restoration services. .  Our professionals are highly trained in all areas of services that SERVPRO has to offer.  

The residential and commercial cleaning services performed by SERVPRO Professionals provide a safe and clean environment for your family and customers.  Listed are several of our cleaning services that you as a home owner or business owner may be interested in that you were not aware we provided:

Carpet and Upholstery Cleaning - We remove the dirt by using a  non-oil based synthetic cleaning method that allows your carpet to remain cleaner longer and keep stains from coming back.  A pre-test is done as well to ensure the best method of cleaning and synthetic product is used to receive a quality result

Air Duct Cleaning - Regular duct cleaning improves the quality of air in your home.  When air ducts are clean the heating and air is more efficient. 

Odor Removal - moving into a new home with smoke odor, pet odor or musty smell call SERVPRO professionals for odor removal

Sewage and Bio Hazard Clean Up - Bio Hazard material calls for a deep cleaning service. We are a team of cleaning specialists that are trained in handling bio material. 

SERVPRO is always here to assist with your residential or commercial disaster as well as general cleaning needs.  We offer professional and high quality service and products.  We are a trusted leader in the industry and a preferred vendor for many National and Local Insurance Companies. 

SERVPRO and Customer Service

9/13/2019 (Permalink)

hand written letter from satisfied customer-wording of praise on techs and workmanship Customer Feedback on Services

SERVPRO and Customer Service

Our Vision Statement is to be the most reliable and consistent restoration company in North Alabama.  Being reliable to our customers is letting them know we are available 24/7 for an emergency loss to property.  Our customer is the most important part of our business.  They are the purpose of our work and they are doing us a favor by giving us the opportunity to service them

Customers of SERVPRO are what drive our employee’s actions.  We are here to take care of their needs by providing and delivering professional, helpful, high quality service.  This service starts at the beginning of the customers needs and extends even after the customer’s requirements are met. 

Our Mission Statement at SERVPRO is To Maintain a Team of honest and reliable people who serve our community by exceeding expectations while helping them recover from losses to their property.  Our team of technicians are highly trained and managed by an exceptional team of Management. They are required to attend weekly meetings to ensure workmanship and proper procedures and are WRT Certified through the IICRC. 

The key aspects our customers will experience with SERVPRO are:

The key aspects our customers will see from SERVPRO are:

1.     Managed Commitments

2.     Communication

3.     Start things and Complete them

4.     Being Truthful

5.     True to Our Values

During the event of an unfortunate property loss, call upon SERVPRO and know that our commitment is to you and your property.  Let our team of trained technicians take the worry out of your hands by delivering professional and high quality service.  Your home is a large investment and restoring it back is our job. Be assured that we are going to be reliable and consistent.

Is Your Business Hurricane Ready?

9/11/2019 (Permalink)

hurricane destruction including debris, vehicles stranded, destroyed homes and excessive water Destruction from Hurricane Dorian 2019

Significant portions of the United States are at risk for the effects of tropical storms and hurricanes. It is important that a business throughout the country understand the risks and potential impacts and prepare accordingly for a Hurricane.  The National Hurricane Center reports the greatest threat to life and property along the coasts are storm surge and large waves caused by hurricanes. Inland flooding accounts for more than 50 percent of hurricane-related deaths each year. Furthermore hurricane force winds and windborne debris can destroy buildings and mobile homes and pose a major risk to people and property.

Preparing your Employees and business is the best way to diffuse the impact of a Hurricane or Tropical Storm.  Listed below are some steps for you as the owner and your employees to learn and practice:

  1. Prepare A Plan and Practice It! – Plan an overall strategy that extends to all parts of your business.  Back up data and relocate equipment to an offsite location.  Make sure that all data is correct on your employees so they can be reached easily.  Remember that Practice makes Perfect.  Your plan needs to be practiced and tested.
  2. To remain competitive in today’s business society, businesses depend on information technology. Without access to data, business quickly comes to a screeching halt.  Since there is advance warning when a hurricane approaches, it is important to transport your data quickly and at the first sign of trouble.
  3. Protect Your Site - Ways to do this include Uninterruptible Power Supply (batteries and generators), backup water source and a supply of gasoline powered pumps to keep the lower levels of the facility clear of flood waters.
  4. Operate Remotely - Employees may be unable to leave their homes in a state of emergency or may be unwilling to leave their families. It is very important to plan for this scenario in which your business facility is operational but the employees are unable or unwilling to get there. One way to prepare for this contingency is to develop a method to operate the critical components of your business remotely.
  5. Establish an On Site Support Plan – Prepare a specially selected team of employees to provide support for the business.  This would include employees on site and others to oversee the homes and family members of those that remained on site.
  6. Secure A Recovery Services Provider – They can continue doing business for you during your outage
  7. Declare Early – Activate your recovery plan.  Do not hesitate and wait to long to put in place what you have practiced. 
  8. Implement an Effective Communications Strategy - Communications are important to any business entity. In the event of a pending hurricane, it becomes even more crucial. Communications are needed to coordinate emergency activities, to implement the recovery/contingency plan, to warn employees of impending danger.
  9. Expect the Unexpected - Remain flexible and adaptable.  Prepare, Plan, and Practice

 The key if to prepare for the risks and to act on those preparations when alerted by emergency officials. 

Keep your business safe by being prepared with an ERP.

7/16/2019 (Permalink)

Steps to take to keep your Business from Flooding

Taking the right steps can help flood proof your Commercial Business

Flooding is one of the biggest concerns and can cause the most damage to your Commercial building, but when you are properly prepared and take the right measures you can help flood proof your business.  The more prepared you are and having a risk assessment can protect and keep the doors of your business open. 

What can you do to Keep your Business from Flooding?

Business Continuity Plan

     An effective business continuity plan builds upon four key steps, such as

     identifying flood risks, assessing critical business components and the  

     resources to support them, and where to house back-up and maintain critical  

     equipment at another location or safe space.

Flood Insurance

Usually, basic commercial property insurance does not cover floods, so make sure to get flood coverage through the federal government’s National Flood Insurance Program.

Design and Construction

Take precautionary measures with the design and construction of your building, especially if you are located along the coastline or in a high-risk flood zone.  Consider elevating your building if it is waterfront or in a flood prone area

Clean Up

Prevent water from backing up into your building by cleaning out gutters, downspouts, and roof drains before a storm.

Flood Barriers

     Metal Flood Barriers can be a great way to help shield your business from   

     high-velocity water loads. These highly resistant metal flooding protection

     systems have a long and effective flood barrier in flood-prone areas all over

     the world.

     Aqua Barrier inflated water dams are the ultimate flood barrier for commercial

     areas. The barrier guards your business by placing it around the premises

     preventing invasive water from damaging your property.

Keep your business safe by being prepared with an ERP.

SERVPRO of the Quad Cites can schedule your Commercial Emergency Ready Profile.   The Profile is designed to help business owners save time and money.  Before an emergency strikes your business your SERVPRO Marketing Representative will know your specific emergency contacts, business needs and circumstances allowing a quicker response time.  For more information on the SERVPRO ERP System call us at 256-383-4470.

Common Causes of Commercial Water Damage

12/7/2018 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms. 
However, many entrepreneurs and business space renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings. 
1. Malfunctioning sprinkler systems 
Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.

2. Damaged appliances and equipment 
This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that have appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency. 
3. Broken pipes and plumbing 
Just like in a residence, if the plumbing system in your workplace fails water damage could be the result. 
4. Backed up sewer lines 
This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings. 
If your business has suffered commercial water damage, SERVPRO of the Quad Cities will get you back up and running again. Call us anytime 24/7 at (256)383-4470 for fast help.

Locally Owned Company with National Resources

SERVPRO of the Quad Cities is locally owned and operated, so we are part of this community too. When you have a cleaning or restoration need, we’re already nearby and ready to help. We take pride in being a part of the Florence/Muscle Shoals community and want to do our part in making it the best it can be.

How To Prepare Your Business for Severe Weather

11/7/2018 (Permalink)

SERVPRO crews are working to clean up damage at the field house in Colbert Heights.

Unpredictability is sometimes the only predictable thing about the weather in North Alabama. Fortunately, there are steps you can take to prepare your business for severe weather threats such as flooding from powerful storms or tornadoes.

Exterior Preparation

During high winds and torrential downpours, storm damage to the exterior of your commercial property may be unavoidable. Take the following steps to minimize potential damage:

  • Clear all drains and gutters from debris to allow for heavy rainfall to flow freely.
  • Prune bushes and trees near the building.
  • Ensure that lightning rods, if applicable, are maintained.
  • Make sure the power generator is fueled or charged and is operational.
  • Bring in or secure all loose objects near the building or on the roof.
  • Board up glass windows.
  • Place sandbags in front of ground floor doorways or secure plastic sheeting with duct tape.

Interior Preparation

Take measures to protect building contents from flood damage. When flooding is anticipated, prepare the inside of the property in the following ways:

  • Move all important inventory and documents away from windows.
  • When possible, move furniture and equipment to a higher floor of the building. Remove papers housed in the bottom drawer of ground level file cabinets.
  • Box up loose papers and small objects and remove items from walls.
  • Unplug, wrap and store electronics off of the ground. Before moving, back up computer data.
  • When you leave the building, take insurance paperwork and crucial records with you. Lock the doors, close the windows and turn off power, gas and water.

When a severe weather event approaches in Florence, AL, your first priority is ensuring the safety of your employees and yourself. Then take the above steps to protect the exterior and interior of your commercial property from flooding and high winds. In the aftermath of the storm, make sure it is safe before returning to the property. If flood damage or storm damage is evident, it's smart to contact your insurance agent and a storm restoration specialist as soon as possible.

Lunch & Learn With SERVPRO!

9/19/2018 (Permalink)

Do you work for a real estate office or insurance agency? Are you part of a company that could benefit from having a quick knowledge of restoration and commercial cleaning options for your clients?

We can offer you and your coworkers a great opportunity for to learn all of SERVPRO's services that are relevant to you and your industry. 

But wait...why not do it over coffee and donuts? Or maybe lunch? Or fresh, homemade cookies?

Are we getting your attention yet?

Our SERVPRO marketing representatives would love to chat with you and your coworkers and let you know about all that SERVPRO of the Quad Cites has to offer you. Whether you find yourself dealing with a disaster situation or you just need to have some general cleaning or mold testing done, we want you to know that SERVPRO is here to help.

There is no cost for a Lunch & Learn, just give us a call and make an appointment and our marketing representatives will come to you! It is only approximately 15-30 minutes in duration, and participants are free to ask questions and chat as long as is needed. 

If you are interested in setting up a SERVPRO Lunch & Learn for you and your coworkers, call us and we will schedule a date and time that works best for you! All you'll have to do is be present and hungry to eat good food and learn a little more about how SERVPRO of the Quad Cities can help with your cleaning and restoration needs.

Inspecting a Commercial Building for Mold

9/14/2018 (Permalink)

No commercial building in Florence is completely immune from developing a mold problem. Mold can occur any time there is excess dampness or condensation inside a facility. If you’re unsure whether there is mold at your commercial property, an indoor environmental specialist can perform a mold test so you can try to catch it early. 

First, here are a few questions to consider: 

1. Has there been any recent water damage? Moisture is the primary source of mold, so whether it’s a leaky roof or the effects of flooding, any kind of water inside your commercial facility can lead to mold growth. 

2. Are the air ducts cleaned regularly? HVAC and other ventilation systems are commonly known to carry mold, so it’s important to find out when they were last cleaned. 

3. Is there a strong odor in the building? Sometimes a musty smell means there is mold present. If your employees report an unpleasant odor, it could be the presence of black mold, which is often smelled before it is seen.

Mold can hide in many places indoors, such as under carpet, inside walls and paneling, and in piping and insulation. It has also been found behind wallpaper, but it’s important to be cautious about investigating it without an indoor environmental specialist present; once exposed, mold spores can spread easily. It only takes two to three days for mold to grow indoors. If you do suspect a mold outbreak at your commercial facility, stay away from suspected areas until experts can come and perform the necessary tests. 

If mold breaks out, but goes undetected for a long time, it can cause more damage. That could disrupt your operations and impact you financially. If your building has suffered any water damage, watch for mold signs. The sooner it’s discovered, the sooner an indoor environmental specialist can come in to clean it up. 

Is Your Business Disaster Ready?

9/12/2018 (Permalink)

Your business is thriving. On any given day, your sales team is firing on all cylinders, your office is bustling with activity and your operations team is running circles around itself trying to keep up.

You know one the biggest threat to your organization is operational downtime.

That's where we can help.

SERVPRO of the Quad Cities is a full service commercial restoration firm. Our training and experience allows us to handle any emergency at your business in a professional way to reduce operational risks, minimize downtime and save you money.

Consider this: 50% of businesses that suffer a major disaster will never reopen. And of those that reopened, most of them had a plan.

Do your employees know your chain-of-command?

Do your night teams know where your water shut-offs are?

Would your employees be able to direct first responders in the event of a fire?

Put simply: Is your team prepared to deal with situations like fire, water & mold damage? 

Thankfully, SERVPRO of the Quad Cites can help you prepare for disaster with our Emergency READY Profile.

With the Emergency READY Profile, SERVPRO will help you create a functional profile that can be used for things like staff emergency manuals, emergency contact information and building emergency critical information. Because disasters often happen when you are away, your team will have all of this data at their fingertips, whenever it's needed.

Give us a call today. The consultation and Emergency READY Profile is offered at no cost to your facility. 256-383-4470

Steps For Cleaning Up Sewage Backup

7/20/2018 (Permalink)

A sewer backup is a nightmare for business owners in Florence or Muscle Shoals. Any flooded toilet or backed-up sewage is black water. This is water filled with bacteria and pathogens. Since it is dangerous for your building, it is imperative that you have experts in charge of the sewer cleanup. Here are the four steps that they are likely to follow.

1. Response

Always call someone at the first sign of a sewage backup at your company. A professional should respond immediately and act as soon as possible. Experts know the risk of contaminated standing water. They want to help you get rid of it quickly. Keep in mind that it only takes about 24 hours for mold or mildew to grow after a flood.

2. Inspection

Once the company arrives, they will inspect the building to judge the scope of the damage. The restoration company can use this information to design a cleanup plan. They will look for signs of water damage, mold and trapped water. 

3. Cleanup

The sewer cleanup can be broken into several steps. First, the non-salvageable items are removed. Then, professionals can clean and remove salvageable contents. After those items are taken out and cleaned, crews will focus on the building itself. Demolition may take place next. They may have to remove drywall, carpeting and paneling.

4. Restoration

Once the experts clean and disinfect your business, you can focus on the restoration. This is the step where you can replace old furniture, reinstall carpets and choose new paneling. The goal is for your company to be as good as new.

Sewer cleanup is a long process. Each step is important to the well being of your building, yourself and your patrons. If you do not clean up the contaminated water correctly, it can lead to worse damage.

Visit for more information on commercial water damage.

Overnight Plumbing Issues

12/7/2017 (Permalink)

Whether a toilet or sink overflowed and flooded your school, calling SERVPRO immediately is the best option.

Once the work or school day is over, most Shoals area businesses, churches and schools lock the doors and send everyone home. It is difficult to be sure that every faucet, fountain, or toilet in a commercial building or school is shut off as the doors close. Unexpected plumbing overflows discovered the next day need professional remediation. 
A burst pipe poured hundreds to thousands of gallons of water inside an elementary school, the need for commercial water damage restoration is discovered early in the morning by school staff. Water removal must proceed immediately for safety reasons and to prevent further damage to the property.  

SERVPRO of the Quad Cities has been serving the Florence and Muscle Shoals area since 1997.  We have performed commercial water damage services for many properties over our 20 years in business.   

What To Do If Vandals Strike Your Business

11/3/2017 (Permalink)

SERVPRO professionals are recognized as leaders at helping property owners quickly recover from fire and water damage. They also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods and human or animal waste.

If you ever encounter an act of vandalism to your home or building, here are some tips on what to do until SERVPRO arrives:


  • Hose or wash egg damage from building exterior as soon as possible.   
  •  Blot freshly spilled food from carpets and fabrics with a dampened cloth or sponge (but don’t over wet). Scrape and blot (don’t rub: it may damage fibers).    
  • Carefully vacuum glass particles from carpets and upholstery. Save containers, which reveal the composition of spilled inks, cosmetics and paints.   
  • Record all damage and photograph when possible.


  • Attempt to remove ink, paint or cosmetic stains.   
  • Operate damaged lamps or appliances.    
  • Discard wood chips, broken pieces from furniture, porcelain or other art objects.

Commercial Cleaning Services

9/20/2017 (Permalink)

SERVPRO of the Quad Cities offers specialty cleaning services ranging from cleaning office upholstery to making storefront windows crystal clear. We have the specialized training and products to get your commercial or residential property clean, safe, and healthy again.

A Clean Business Keeps Customers Coming Back
Your business represents you.  A clean and attractive business keeps customers coming and leaves a positive impression. SERVPRO of the Quad Cities wants every inch of your facility to sparkle and shine. 

Our commercial specialty cleaning services include:
•    Air Ducts and HVAC
If your HVAC has been operating for some time without attention, it could be circulating dust, pollen, odors, dirt, debris, and other contaminants.
•    Biohazard and Sewage
SERVPRO is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.
•    Trauma and Crime Scene
Many times, crime and accident scenes have blood and other biohazard contaminants that pose a serious health risk. SERVPRO of South Madison County will respond immediately and has the specialized training, protective equipment, and experience to safely clean trauma and crime scenes.
•    Carpet and Upholstery
Even the highest-quality carpet and upholstery can show soiling over time. Protect your investment by calling us to clean and maintain your carpet and upholstery.
•    Drapes and Blinds
We carefully inspect and test fabrics to determine which of SERVPRO’s five cleaning methods is best suited to your fabrics. 
•    Ceilings, Walls, and Hard Floors
Ceilings and walls are exposed to dirt and dust, pet dander, cooking oils and grease, cigarette smoke, and other contaminants. Your heating and air conditioning system can distribute these contaminants throughout your property.
•    Odor Removal and Deodorization
SERVPRO teaches IICRC technical classes in the proper removal of odors. Masking and other short cuts don't work when your odor problem is serious or persistent.
•    Vandalism
Often simple acts of vandalism, like breaking a window, can cause significant water and mold damage if not addressed in a timely manner.

We’re Here Whenever You Need Us 
The team at SERVPRO of the Quad Cities also has specialized training and experience in water damage restoration services, fire damage restoration services, mold remediation, commercial services, and natural disaster cleanup. 

Call SERVPRO of the Quad Cities at 256-383-4470 anytime.

How SERVPRO Can Help Prepare Your Business For Potential Disasters

9/15/2017 (Permalink)

As many as 50% of businesses close down following a disaster, according to the latest research.

You can’t plan when an emergency will arise, but you can prepare for it before it does. This is especially important if you are a business owner. When a disaster occurs in your business, everything screeches to a halt. You are no longer able to help your customers and clients. You are no longer able to offer your services. You are no longer bringing in an income. Business has been interrupted and, depending on the extent of the damage, you may be looking at a long road to recovery – not just for remediation, but also to get your business back to where it was before the disaster happened.

So, what can you do to prevent an emergency situation from shutting down your business? While you can’t necessarily prevent disaster from occurring, you can prepare for what to do when it does. Knowing what to do and what to expect in advance is the key to timely mitigation and can minimize how fire and water affect your business.

That is where SERVPRO of the Quad Cities can help.  We can establish a plan for your business using our ERP, or Emergency READY Profile.

  • A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.
  • A Profile Document containing only the crucial information you will need in case of an emergency. It doesn’t take very long to complete, but it will save you a lot of time if you ever need it.
  • A guide to help you get back into your building following a disaster. By having an immediate plan of action, you can help minimize downtime.
  • Identifies the line of command for authorizing work to begin. This saves time so that we can begin the work of mitigating the damage immediately, which can save you both time and money.
  • Provides important facility details such as priority contact information, priority areas, and shut-off valves. Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

Ready to set up an Emergency READY Profile for your business? Give SERVPRO of the Quad Cities a call today! (256) 383-4470

Do your employees know how to shut off the water at work?

9/13/2017 (Permalink)

An Emergency Ready Profile helps your company prepare for the unexpected.

Most of us know how to shut off the water in our homes, but not many of us know how to do it at work. Many workplaces rely on the facilities department or maintenance crew when something goes wrong. If a problem pops up when they are unavailable, does your staff know what to do?

SERVPRO® of the Quad Cites will help you prepare for a disaster at your commercial property with our no cost Emergency Ready Profile. This comprehensive action plan shows employees exactly what to do in the event of an emergency. Available as a mobile phone app, companies can allow access to any employee they choose. The plan is also available in a printed format, which can be kept in a designated place for easy access. We recommend incorporating this information into your company’s training procedures. Clearly defined emergency procedures can help minimize the damage and cost of any sort of unplanned situation including fire, flood, storm damage, and vandalism.

Is your business ready for a disaster? With a SERVPRO® Emergency Ready Profile you will provide resources for your employees and provide critical property details. This no cost service is available to commercial properties in Florence, Muscle Shoals and the surrounding areas.

Make your appointment today!

Restoring Your Florence Commercial Property After A Water Damage Event

7/22/2017 (Permalink)

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Florence commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of the Quad Cities

SERVPRO of the Quad Cities specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


  • AMRT - Applied Microbial Remediation Technician
  • RRT - Carpet Repair & Reinstallation Technician
  • SRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • CCT - Carpet Cleaning Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • OCT - Odor Control Technician
  • HST - Health and safety Technician