Recent Posts

Emergency Ready Profile

3/26/2020 (Permalink)

green background, white wording, 50%, the percent of business that may never reopen after a disaster Is your Business Ready!


Knowing what to do in advance in case of a disaster is crucial to the welfare of your business.  By preparing now, you demonstrate excellence in readiness planning by compiling a comprehensive information resource to use in case of a disaster.  By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. The ERP is a concise Profile Document that contains only the critical information needed in the event of an emergency. 

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."  This can help minimize the amount of time your business is inactive.  Mitigation services can start immediately saving time and money. 

A Profile of your facility provides:

– address, photo and directions to your location

– brief description of the facility

– Structural information and special instructions

– Total square footage and square footage by floor

– Type of flooring

– Supplemental backup power

– Hazardous material information

As many as 50% of businesses must close their doors during a disaster. Is your Business Ready?  Call your local SERVPRO Franchise to schedule and develop your Emergency Ready Profile.  You will have a provider that is recognized as an industry leader and close by.  SERVPRO can begin mitigating and saving your business time and money.

SERVPRO for Spring Cleaning

3/23/2020 (Permalink)

wording, Spring Cleaning Checklist SERVPRO for your Spring Cleaning HVAC needs


Spring cleaning is a means of refreshing rooms after a long, stuffy winter.  We start with a list of how we can declutter, reorganize and polish the dust away.  SERVPRO can help by starting you off with our Air Ducts and HVAC cleaning. 

  • If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates.
  • SERVPRO Franchise Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment.
  • For more information on duct cleaning contact your local SERVPRO Franchise Professional today.  SERVPRO of the Quad Cities, 256-383-4470.

Keeping your air ducts clean can lead to a healthier environment and a longer lifespan of your unit.  This can save you money on medical and home repairs.  Listed below are reasons to call your local SERVPRO to schedule your Air Duct Cleaning:

  • Preventing health issues. The most important reason you need to clean your air duct regularly is the health of your family. ...
  • Better performance on your system. ...
  • Eliminating the Musty Odor. ...
  • Increasing the lifespan of your system. ...

For more information on duct cleaning contact your local SERVPRO Franchise Professional today. With over 1,700 Franchises nationwide, there’s a SERVPRO Professional nearby and ready to serve you.

Always Here to Help

3/23/2020 (Permalink)

Chalk board. wording in chalk, response time matters, stopwatch Immediate response time to limit the amount of damage


 “Thank You for Choosing SERVPRO, We are Always Here to Help”

When calling SERVPRO you are greeted with our friendly and accurate greeting.  Our Office Staff and Professional Team are thankful you have chosen SERVPRO for your emergency services and we are always here to help.  We provide 24/7 emergency service for any size disaster.  SERVPRO is a trusted leader in the Industry and has access to over 1,700 Franchises.  Our network allows us to be faster to any disaster no matter the size.  Each franchise has the training, experience, and equipment to quickly get your property and life back to the way it was.

Restoring property is less expensive than replacing property. Our professionals have immediate response time to limit the amount of damage.  With a quick response there is less expense to the homeowner and your insurance carrier.  We work directly with your adjuster to save our customer time and prioritize their claim. 

Not only is residential property a priority but commercial as well.  Time down is money lost and our professionals act promptly to assure your business is back up and running in a timely manner.  SERVPRO has developed the most extensive performance guidelines in the industry.  These guidelines assure you receive the best restoration service in the industry. 

During the time of a large loss or disaster, SERVPRO is composed of the best of the best restoration professional disaster team. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle large losses. 

At SERVPRO, the difference is our ability to dispatch trained production professionals When seeking the best of the best, call your local SERVPRO franchise for mitigation and large loss recovery. “Thank you for Choosing SERVPRO, We are Always here to Help”.

SERVPRO is Here to Help during this time of need

3/18/2020 (Permalink)

Wording, Why SERVPRO, We are prepared to clean and disinfect your home or business, according to protocols set forth by the C SERVPRO services for deep cleaning your home or business

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –SERVPRO of the Quad Cites, 256-383-4470

SERVPRO and Vandalisim

3/16/2020 (Permalink)

Vandalism wording in 3 D SERVPRO commitment to your home or business when you have been a victim of vandalism.

Approximately 15 percent of Americans fall victim to vandalism each year.  Vandalism is one of the most common forms of crime committed against American households.  This act causes a violation of your sense of security as a property owner. Protecting your home or business from malicious destruction should be a top priority.  Taking common sense tips and applying them can help protect your property. 

Keep your property well lit:  Vandals gravitate toward dark areas.  Keep inside lights on to give an appearance of someone being home. Installing exterior lights equipped with motion detectors will scare intruders off.

Install a fence with a secure gate lock:  Vandals will not want to climb over a fence or try and break a lock.  Remember to keep the gate locked. 

Plant bushes or shrubs:  This not only makes your home or business attractive but serves as a deterrent. Shrubbery can consist of pointed leaves and thorns to cause climbing of going through them very uncomfortable.

Place video cameras on your property:  Footage of vandalism can be very helpful for the police.  Place them in open areas to deter vandals.

If you have been a victim of vandalism, clean up without delay:  Vandals want their malicious work to be seen.  If it is cleaned immediately, they are less likely to return.

Report your vandalism to the Police:  Reporting will let them know what areas need to be patrolled more often.

Keep your blinds and curtains closed when leaving lights on:  When your blinds and curtains are closed with a light on the vandals are not able to see if someone is home. This causes an uncertainty and deters them.

Install break resistant glass:  Shatter-resistant windows and light fixtures can make it much more difficult for vandals to damage your property, especially with lights. Vandals prefer the cover of darkness and typically go for lights first.

Your quick response to clean up will show you care about your property and will not have displays of vandalism.   SERVPRO Franchise Professionals will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, they can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. 

SERVPRO and Customer Service

3/5/2020 (Permalink)


Our commitment at SERVPRO is to go above and beyond to keep our new and existing customers happy.  This is achieved by keeping our customers informed, resolving issues and always remaining positive.  We are not only there to provide quality work but to develop a relationship with our customer.  Once an emergency notification of a loss has been reported we are committed to arrive within 4 hours to stop further damage from occurring.  Our goal is set on restoring property back to preloss condition. 

During an inspection of a loss the results will be discussed with the customer.  They will be informed of all damage, rooms or areas affected and SERVPRO’S plan of action.   Our team of professionals and office staff will be with our customer each step of the way to ensure our customer has a full understanding of services to be provided. 

SERVPRO works with all insurance companies to make sure your claim is processed successfully. SERVPRO enacts specialized training and promotes adherence to IICRC Standards, so you can expect expert cleaning and restoration services nationwide.  Our National Accounts Managers are ready to assist insurance professionals with any questions they may have about SERVPRO. 

We at SERVPRO care about our customers and community.  As a team we work together to build your trust and provide excellent service.  Working with your local SERVPRO will save time and expenses due to our quick response time.  For your restoration needs call SERVPRO and expect nothing but the Best. 

Saving a Flooded Home

1/22/2020 (Permalink)

Residence, driveway, SERVPRO vehicle, open van door with extraction and drying equipment SERVPRO arrival equipped for water remediation and drying of structure.

Can a flooded home be saved?

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.  A flood can cause lasting damage and how much damage determines if the home and contents are salvageable.  No matter what caused the flood, taking care of the problem earlier will make clean-up and repair easier.

The first step in any major home disaster is to remain safe.  You may need to leave your home and return when the home and surrounding area is clear of any hazards. Make sure the electricity and gas has been turned off before entering a flooded home.  Flood water can be contaminated and protective clothing such as rubber boots and gloves should be worn to protect yourself from any contaminants. 

If you have flood insurance, call your insurance agent to file a claim and report the damage as soon as possible.  While you are waiting on an adjuster and it is safe, organize all important information you may need.  Taking photos or videos will help when filing a claim.  The aftermath of a house flood can typically take the longest amount of time and providing your adjuster with as much information up front can save time and money on processing your claim.  

Every flooded part of your home will need to be thoroughly cleaned and disinfected.  This will include walls, floors, contents and areas where food preparation takes place.  Our SERVPRO team of Professionals are trained in structure and content water mitigation.  Water extraction, drying of ceilings, walls and floors are a service we offer using our truck mounted extraction unit or our portable extraction unit.  Our professionals are equipped with drying equipment that includes air movers, dehumidifiers and desiccants. Each piece of equipment plays an important role in drying out your home.  Failure to completely clean up your home after a house flood can lead to severe and costly damage

 Once the flood water has exceeded our team will determine what is salvageable and haul off any debris   Mold can begin developing within the first 24 hours after a flood, and once it has started growing it can be difficult to fully remove.   Due to the quick growth of Mold, removal of flooring, drywall and insulation may need to be performed.  These procedures are all a way of returning your home back into a safe and non-contaminated environment.  SERVPRO offers upholstery cleaning for your furniture as well as laundry and dry-cleaning service.

Our goal is to restore your home and get you back in as quickly as possible.    Call your local SERVPRO if you have experienced a flood from any source, including storm, sewage, appliance leak or frozen pipes.  SERVPRO works with all types of insurance carriers and provides inspection and estimates regarding your damage.   We are a 24/7 service and in ensuring customer satisfaction we will be with you each step of mitigation and restoration answering all questions and meeting your expectations.


1/10/2020 (Permalink)

Supercell, thunderstorm approaching, lightning, dark clouds Supercell capable of producing damaging winds, hail and tornadoes

Supercells are storms that contain updrafts that rotate about a vertical axis.  This rotation is derived from shear in the environmental wind field surrounding the storm as it begins to grow.  Supercells often produce damaging wind, large hail and tornadoes.  Most of the strongest tornadoes are associated with supercells.

A supercell requires several very unique factors coming together in order to see one form.  All thunderstorms require moisture, instability and lift to form. Supercells require the same ingredients but must have wind shear as well to form.

  • Moisture: adequate amount of moisture has to present in order for a supercell to form.  On the Plains, the base line for good supercell thunderstorms is usually 50F. For supercells to be tornadic, the base line figures are usually dew points of 55F on the High Plains and 60F for the lower plains. These vary setup to setup though.
  • Moisture:Supercells require adequate moisture to be present in order to form. Instability and Lift: Unstable air is air that tends to rise when it is lifted. For air to rise, it has to be hotter than the air surrounding it, think about the old saying ‘hot air rises’. That saying is true for the atmosphere as well. Unstable air occurs when the air at the surface is warmed beneath cooler temps aloft. The faster the air tends to rise, the more unstable the atmosphere is.
  • Wind Shear: Supercells need to have the updraft rotating, this is accomplished through wind shear or wind which veers and speeds up with height.

If a storm that meets these criteria is possible for an area, the Storm Prediction Center will issue a severe thunderstorm watch or a tornado watch. If a storm with these criteria is imminent, your local Weather Service office will issue a severe thunderstorm warning or a tornado warning.

Over time (usually an hour or two), the supercells will completely break down and form into a strong line of thunderstorms. Since supercells usually form in the central Plains during the late afternoon hours, the supercells merge into a line by the late evening and nighttime hours and the line starts to race eastward. This is why parts of the south (especially Arkansas) often see a good portion of their severe weather in the middle of the night.

With the intensity of these storms getting prepared and remaining weather alert can save lives and property.  Stay tuned to your local news or NOAA Weather Radio for emergency updates.  If you have made outdoor plans move the activities to an inside location. 

Make plans to stay with a relative or friend if the structure of your home is not sustainable for high winds.  Mobile homes can blow over with high winds.  Arrive at your safe place well in advance to avoid being caught in your vehicle.  If you are driving pull over and stay in your vehicle.  Make sure your emergency flashers are on so are visible.

If your home or business is impacted by storms and emergency service is needed, SERVPRO of the Quad Cities is available 24 hours 7 days a week.  Our professionals are trained and equipped to provide your mitigation and restoration needs.  Serving our community and restoring loss to your property!

Kids and Fire Safety

12/16/2019 (Permalink)

3 children, wording Fire Safety, Red background Kids and Fire Safety

Fire Safety and Kids

 It is important to regularly review fire safety with kids, so they will be prepared in the event of a fire emergency.  Your childcare provider, teachers and parents should work together to teach children of all ages about fire safety. 

Talk to Children about Smoke Detectors and there importance

Discuss why smoke detectors are installed, how they work and the noise they make.  Children need to know the sound the detector makes is associated with a fire.  Be sure to change the batteries regularly to ensure the alarm is not going off due to low battery and causing panic in children.  Firefighters recommend changing your smoke detectors’ batteries every time you turn your clocks ahead or back for Daylight Saving Time.

Plan Escape Routes

If possible there needs to be two ways planned out of every room in your home.  Usually, this means a door and a window.  Evaluate your home and establish a plan especially for rooms that don’t have windows like offices and some media rooms. There should be a designated meeting space outside of your home for all members to meet and wait for you.  Make sure your children know to go outside and not to hide out of fear.

Practice Opening Windows

In the event of an emergency, older children should be able to complete the task of opening windows on their own.  Make sure all window screens can be removed quickly, windows are not stuck closed and security bars can be opened. 

Use Escape Ladders

Escape ladders should be installed near second floor windows.  Children should practice using them.  Practice a first floor window exit with younger children to give them some idea of what to expect.

Touch Door and Check for Heat

Instruct kids how to check doors to see if they are hot, and if so, how to find another way out.  Fire safety for children includes having them find a towel to use for handling, touching or grabbing items to avoid burns and to also use the towel or cover to protect their faces and cover their mouth.  If both exits of a room are blocked, kids should get as low as possible.  Lie on the ground, near the bed if possible that is where firefighters will look for them.

Use Your Hands, Not Your Eyes

Children should practice feeling their way out of the home in the dark or with their eyes closed.  This can be turned into a game by blindfolding your child and asking them to feel their way to a designated area.  Daycares and schools can set up an obstacle course to reach designated end points.  Using fun activities can teach children how to escape.

Stop, Drop and Roll

Teach children what to do in the event that their clothes catch fire.  Make sure they understand “stop, drop and roll”.  Act it out for them and have them practice with you. 

Out Means Stay Out

Teach children that once they are out of a burning house or building, they must go to the designated meeting place and never, ever venture back in. If a family member or a pet is missing, they should inform a firefighter or adult. There are too many tragedies where an individual who has gotten out safely ventures back into the home or building.

Practice Monthly

Practice your escape plan at least twice a year; monthly is even better. Just like schools, child care centers and homes should also practice fire drills.

Having your children well prepared can save lives.  Knowing what to do keeps them from panicking and keeping a mind set of getting out safely.  Remember that every household member needs to meet in the designated area that was established during your practice drill.  Create a chart with a layout of your home and list all exits, doors, windows and fire escapes.  Label rooms and add your meeting point.  Post your chart where it is visible to all on a daily basis.  

Winterizing Exposed Pipes

12/12/2019 (Permalink)

wording winterize, outdoor faucet, frozen precipitation Don't leave your outdoor faucet exposed to winter weather

Winterizing Your Exposed Pipes

Frozen pipes are the most common loss claim during the winter months.  As a general rule, temperatures outside must drop to at least 20 degrees or lower to cause pipes to freeze.  Pipes burst when water in the pipes freezes and expands.  If there is no water in the pipes they will not freeze.  There is no reason to turn off your water when leaving your home for an extended time if the heating system is left on. 

Unheated interior spaces like your garage, attic or basement are most at risk for frozen pipes.  The liberal use of insulation on any exposed pipes in these areas will help protect from freezing.  Other ways are to keep the garage closed as much as possible and don’t let your home fall under 55 degrees Fahrenheit.

Running water through the pipe, even at a trickle helps prevent pipes from freezing.  Water has a unique property that it expands as it freezes.  This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes.  No matter the strength of a container, expanding water can cause pipes to break.

If you turn on a faucet and only a trickle comes out, suspect a frozen pipe.  As the frozen pipe is treated leave the faucet open so water will flow through and help melt ice in the pipe.  The frozen pipe can be treated by applying an electric heating pad wrapped around the pipe, an electric hair dryer or portable space heater.  Apply heat until full water pressure is restored.  If unable to locate the frozen pipes or if not accessible a licensed plumber may need to be called.

If one pipe freezes in your home it is possible others have frozen.  Be sure to check all other faucets for water pressure.  Remember winterizing early while it is still warm and ensuring all exposed pipes have been insulated will greatly decrease the chances of frozen and broken pipes.  Broken pipes can lead to water damage to the structure of your home and contents creating costly repairs.  In the event of water damage to your home, please contact your Local SERVPRO for professional service.  Our services are available 24 hours 7 days a week including Holidays.