Recent Posts

Preventive Cleaning for Your Commercial Carpet

11/1/2019 (Permalink)

Office entrance, glass door, carpeted hallway Commercial Carpeted Entrance

Up to 24 pounds of dirt can be tracked in by customers and employees entering your place of business in just a 20-day work period.  Based on what type of carpet and pattern each office has will determine what type of cleaning and how often to clean.  The more you properly clean the carpet the better it will look and last longer creating a lasting impression on customers. 

 Regular vacuuming is one of the most cost effective ways of removing dirt from your carpeting.  For best results when using a vacuum go slowly over the carpet in both east/west and north/south directions.  This should be done daily in high traffic areas like the entrance and halls   

Medium traffic areas like general offices areas or corridors should be vacuumed daily, or at least 3-4 times a week.  Lower traffic areas like         conference rooms and executive offices can usually be done on a weekly basis.

Removing dirt and getting out a stain can be a real challenge. The sooner you can treat the stain the better your chances of successfully removing it. Some stains may require professional services.

Regular monthly and quarterly maintenance of carpets will extend the life and enhance the appearance of your company while saving your company money. SERVPRO offers professional residential and commercial carpet cleaning. Showcase Carpet Cleaning features oil-free shampoo, no residue, won’t attract soil and stays clean longer with no re-soiling.   We vacuum your carpet before any cleaning begins to remove surface soils and use a pilating process so there is no matting and fibers dry in natural position. If your company has rugs they can be picked up and brought to our warehouse for cleaning and delivered back. 

Call your local SERVPRO of the Quad Cites to discuss your needs for Commercial Carpet Cleaning and learn of our features, advantages and benefits of preventive carpet cleaning.  We are a team of cleaning specialists and offer top quality services.

Derecho Storms

10/31/2019 (Permalink)

Shelf Cloud Black Shelf Cloud, cloud beneath storm,Derecho approaching

Derecho Storms

Derechos are home to the most incredible shelf clouds nature can produce. A shelf cloud is a thick cloud that juts down from the sky, like a shelf hanging beneath the bottom of the storm. There are two different types of derechos. The most dangerous type is a progressive derecho. This is the kind of storm you see in the summer that speeds across entire states and leaves tornado-like damage in its wake. A serial derecho forms along a cold front.  Serial derechos are most common during the fall and winter months. 

Derechos are associated with bands of rapidly moving showers or thunderstorms variously known as bow echoes, squall lines, or quasi-linear convective systems.  The winds associated with derechos are not constant and may vary considerably along the path it takes.  Sometimes the winds are below severe level reaching 57 mph or less.  Severe winds from this storm can be from 75 mph to greater than 100 mph.

Derechos are most common in the central United States, but they can form just about anywhere around the world that experiences severe thunderstorms. A relentless summertime heat wave can trigger multiple derechos in one week if conditions are just right. They can leave behind more damage than a tornado, yet they're relatively unknown by anyone other than weather enthusiasts.

One of the reasons derechos can wreck such havoc is because they come on suddenly.  There usually isn’t much of a buildup to the strongest winds before they hit.  Conditions can go from calm to chaos in a matter of seconds.  The abruptness with which the winds can hit can even snap off the tops of trees.

The aftermath of many derechos looks like what you would see after a hurricane or tornado.  The winds destroy roofs, structures, barns and can cause wide spread power outages. The storm can produce wind damage over 200 miles long and last over 6 hours.  

Those involved in outdoor activities during the hot summer months are at a greater risk.  Campers or hikers in forested areas are vulnerable to being injured or killed by falling trees.  Occupants of cars and trucks also are vulnerable to falling trees and utility poles.  Even those indoors may be at risk from falling roofs.  Mobile homes in particular may be overturned or destroyed. 

Derechos are very powerful, destructive wind storms. The derecho initially starts as a cluster of storms that forms a squall line. This line of storms can eventually show a bowing structure, indicating stronger storms and more concentrated winds in those areas.  During the summer months when storms are predicted stay weather alert and move your activities inside if any way possible.  These storms are fast moving and approach suddenly. 

How to Prepare Your Car for a Storm

10/30/2019 (Permalink)

Basic Emergency Kit Supply List wording, Emergency Kit photo, supply list of items needed, Items to put in your Emergency Supply Kit

How To Prepare Your Car For A Storm

Having your car prepared will help you get home safely or wherever you need to go, when the weather is bad.  In case you can not get home due to road closures or storm damage to your home, you will have emergency supplies available.

 Keep your car in good condition by checking the tires, oil and water.  Make sure the lights and windshield wipers are in good working condition.  You do not want to find yourself stranded in the middle of a storm.  Ensure that your car has at least a half a tank of fuel in case the gas stations are closed.

First aid and emergency kits should consist of a multi-tool, flashlight and batteries and a visible jacket.  Any medication your family is taking should be included along with general pain medication.  

Keep an external battery charger fully charged for your cell phone, gps and other devices in the event you can not get home.  Store a map as well in case there is no service available for gps. Marking safe areas, motels and alternative routes in advance can save time and the worry of not being able to get home or to a safe location.

Keeping warm clothing such as waterproof clothes and boots is a good idea in case you have to abandon your car to walk.  It may be quicker to leave the car to walk to a nearby motel than trying an alternate route.  Abandoning your car should not be undertaken lightly. 

Cash on hand is recommended in case fuel, food or provisions need to be purchased.  During a storm the ATM may be out of service.  Have additional food and water in case there is a need to stay over night in your car. Make sure you have proper food for nutrition.  Having snacks available for children can keep them happier when having to spend an extended amount of time in a car. 

Keeping tools in your car will help assist with tires that may need to be replaced, changing bulbs or a shovel for digging.  Your emergency car kit should include items that can be put outside of your car to allow other oncoming traffic to visually spot you such as triangles.

Having the most important phone numbers you need in the car is recommended.  If your cell phone can not be charged or service is lost you will have a hard copy. Be sure to include your home owners and car insurance policy with emergency contact information. 

When we have the tools to wade the storm we come out safer and calmer. Make sure you car has all the recommended tools to keep you and your family safe if ever confronted with an unexpected emergency.  

To Restore or Replace Carpet after a Water Damage

10/21/2019 (Permalink)

sub floor, air movers, wet baseboards, electrical cords, mitigation Carpet and trim removal to allow air movers to dry sub-floor and wall

Water damage to any carpeted area must be dealt with immediately.  If flooded carpet hasn’t been properly dried after 24 to 48 hours, the remaining moisture creates the ideal environment for mold and harmful bacteria to grow. Mold-contaminated carpet is a health hazard. A particularly dangerous mold, Stachybotrys, is associated with wet carpet and can cause severe illness.

If water damage is from a clean water source and it was identified within 48 hours, then cleaning the carpet yourself is an option. If water damage is from a gray or black water source, call a professional. Recommendations for cleaning or replacing flood-damaged carpets and rugs will depend on the contamination level of the water and the length of time the carpet or rugs were saturated.

Water from toilets or other contaminated sources ruin your carpet for good. Carpet saturated with water considered to be “black,” such as groundwater or sewage, is definitely not salvageable and should be replaced at once.  If the sub-floor is particleboard, it will swell and disintegrate when it gets wet and will need to be replaced as well.

Getting to the water damage as quickly as possible will reduce the chances of mold developing and a greater chance of carpet being salvaged.  Listed below are tips to follow when carpet has been damage by a clean water source:

  1. Remove water as quickly as possible
  2. Use fans to speed up carpet drying process 
  3. Use a dehumidifier to dry out the room
  4. Sanitize walls and baseboards
  5. Check furniture

Carpeting can and should be saved after water damage whenever possible.  Extreme cases of black water flooding, proper restoration and sanitation should be done by professionals.  Your local SERVPRO can determine the level of contamination and recommendations on cleaning or replacing damaged carpet.  Dealing with the water damage immediately will determine if carpet and sub-flooring can be salvaged. Our professionals are available 24 hours 7 days a week to handle your emergency water damage.  We service upholstery cleaning as well when your furniture and contents have been involved in water damage. Call today to get an estimate or schedule your service.

Leave your sewage damage to the professionals at SERVPRO

10/17/2019 (Permalink)

Sewage damage,bathroom, toilet, bath tub, contamination, tile flooring Category 3 Contaminated Water

A sewage backup is an emergency problem that can pose a health risk or severe illness.  While sewage damage will be expensive to clean up, it must never be done yourself. There are many dangerous bacteria and odors that can be left without proper cleaning. 

Sewage water can contain viruses, bacteria, and other microbes that cause serious illnesses.  Our professionals use advanced equipment and products that remove the water and contaminates.  SERVPRO offers content cleaning on site or at our warehouse for your personal belongings that have been contaminated as well.

During a heavy rain it is common to have a septic backup.  Significant rainfall can flood the ground leaving it saturated making it impossible for water to flow out of the septic tank.  While some cases of sewage backups are not very severe because they are noticed right away, others can go untreated for days.

If necessary to have contact with the water protective measures should be taken.  A facemask, rubber boots, gloves and eyewear should be worn at all times to avoid contact. Opening windows to allow fresh air to circulate can help with the odor.  Highly porous materials with low cost or replacement value, such as carpet cushion, carpet, cardboard, wicker, and straw, should be removed and discarded as soon as possible. Other materials, such as saturated mattresses and cloth upholstery, regardless of value, cannot be restored and should be discarded. If disposal is necessary, these materials should be bagged in plastic for removal to a proper disposal site. Our professionals at SERVPRO remove and dispose of all contaminated material when deemed necessary.

If you suspect your sewage damage is due to a pipe burst then all water appliances should not be in use. Using water appliances will only add more pressure and water to the already existing damage.   Turn off the water in your home if the water valve is visible and you can access it to prevent further damage.  Prevent cross contamination by not going in or around the sewage water and tracking it to other rooms in the home or office.

There are 3 types of contaminated water:             

Category 1 water is from a clean source like a broken water supply line or a leaking faucet  

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine,  but no feces; or dishwasher overflow.

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

If you have experienced any type of water damage, call SERVPRO of the Quad Cities.  We are a 24 hour 7 days a week service.  We are here to safely restore your home or business.

Fall Tornadoes

9/20/2019 (Permalink)

open green grassy field, dark grey scale clouds, tornado funnel touching down Tornado touching down in open grassy field.

Fall Tornadoes

The Southern United States has suffered more tornado fatalities than any other part of the country. Some areas experience repeated damaging tornado events, such as the Tennessee Valley and in northern Alabama.  The state of Alabama is tied for the most reported F5 tornadoes.

The second half of October and especially November can often be a second season for tornadoes and severe thunderstorms.  These months are the counterpart to spring, when strong fronts and upper-air systems march across the United States.  When enough warm, moist air accompanies these weather systems, the unstable conditions yield severe thunderstorms and sometimes tornadoes.

In the United States over 80 deaths and 1,500 injuries are associated with tornadoes each year.  If you and your family are prepared ahead of time, you’ll be able to take the necessary action steps to survive a tornado and its aftermath.

Tornado safety tips before the storm
1. Be prepared – Tornadoes can strike at any time, 365 days a year, with or without warning. Make sure your family knows your plan of action if a tornado warning is issued for your community. Some things to consider include discussing the best place to take shelter in your home, the difference between watches and warnings, the county you reside in, steps you will take during and after the storm, and creating a safety kit.

Tornado safety tips after the storm
1. If you’re away from your home at the time of the tornado, try to return safely. Listen to news reports to see if you can get up-to-date information about your neighborhood. Watch for fallen debris and power lines, and heed the advice of local authorities.

Staying on top of the weather is imperative.  Having a weather radio with a backup battery and a smartphone app is a way to stay notified of alerts and notifications.  Keeping safe is taking all alerts seriously and staying in your safe place until they have expired.  Remember that tornadoes are possible every single month.  Our weather is unpredictable and even thought numerous watches and warnings have not produced a tornado doesn’t mean that each one will have the same outcome.  Stay prepared and safe.

SERVPRO General Cleaning Services

9/18/2019 (Permalink)

SERVPRO employee, den living area with home owners contents, red rotobrush to clean ducts After a Fire Damage SERVPRO can clean the Air Ducts for smoke odor that is absorbed by the dust

SERVPRO is known for their services in Water Remediation, Fire Restoration and Storm Damage Restoration.  Regardless of the disaster SERVPRO is always ready to serve our customers and community.  Some services that our customers may not be aware of are specialty cleanup and restoration services. .  Our professionals are highly trained in all areas of services that SERVPRO has to offer.  

The residential and commercial cleaning services performed by SERVPRO Professionals provide a safe and clean environment for your family and customers.  Listed are several of our cleaning services that you as a home owner or business owner may be interested in that you were not aware we provided:

Carpet and Upholstery Cleaning - We remove the dirt by using a  non-oil based synthetic cleaning method that allows your carpet to remain cleaner longer and keep stains from coming back.  A pre-test is done as well to ensure the best method of cleaning and synthetic product is used to receive a quality result

Air Duct Cleaning - Regular duct cleaning improves the quality of air in your home.  When air ducts are clean the heating and air is more efficient. 

Odor Removal - moving into a new home with smoke odor, pet odor or musty smell call SERVPRO professionals for odor removal

Sewage and Bio Hazard Clean Up - Bio Hazard material calls for a deep cleaning service. We are a team of cleaning specialists that are trained in handling bio material. 

SERVPRO is always here to assist with your residential or commercial disaster as well as general cleaning needs.  We offer professional and high quality service and products.  We are a trusted leader in the industry and a preferred vendor for many National and Local Insurance Companies. 

SERVPRO and Customer Service

9/13/2019 (Permalink)

hand written letter from satisfied customer-wording of praise on techs and workmanship Customer Feedback on Services

SERVPRO and Customer Service

Our Vision Statement is to be the most reliable and consistent restoration company in North Alabama.  Being reliable to our customers is letting them know we are available 24/7 for an emergency loss to property.  Our customer is the most important part of our business.  They are the purpose of our work and they are doing us a favor by giving us the opportunity to service them

Customers of SERVPRO are what drive our employee’s actions.  We are here to take care of their needs by providing and delivering professional, helpful, high quality service.  This service starts at the beginning of the customers needs and extends even after the customer’s requirements are met. 

Our Mission Statement at SERVPRO is To Maintain a Team of honest and reliable people who serve our community by exceeding expectations while helping them recover from losses to their property.  Our team of technicians are highly trained and managed by an exceptional team of Management. They are required to attend weekly meetings to ensure workmanship and proper procedures and are WRT Certified through the IICRC. 

The key aspects our customers will experience with SERVPRO are:

The key aspects our customers will see from SERVPRO are:

1.     Managed Commitments

2.     Communication

3.     Start things and Complete them

4.     Being Truthful

5.     True to Our Values

During the event of an unfortunate property loss, call upon SERVPRO and know that our commitment is to you and your property.  Let our team of trained technicians take the worry out of your hands by delivering professional and high quality service.  Your home is a large investment and restoring it back is our job. Be assured that we are going to be reliable and consistent.

Is Your Business Hurricane Ready?

9/11/2019 (Permalink)

hurricane destruction including debris, vehicles stranded, destroyed homes and excessive water Destruction from Hurricane Dorian 2019

Significant portions of the United States are at risk for the effects of tropical storms and hurricanes. It is important that a business throughout the country understand the risks and potential impacts and prepare accordingly for a Hurricane.  The National Hurricane Center reports the greatest threat to life and property along the coasts are storm surge and large waves caused by hurricanes. Inland flooding accounts for more than 50 percent of hurricane-related deaths each year. Furthermore hurricane force winds and windborne debris can destroy buildings and mobile homes and pose a major risk to people and property.

Preparing your Employees and business is the best way to diffuse the impact of a Hurricane or Tropical Storm.  Listed below are some steps for you as the owner and your employees to learn and practice:

  1. Prepare A Plan and Practice It! – Plan an overall strategy that extends to all parts of your business.  Back up data and relocate equipment to an offsite location.  Make sure that all data is correct on your employees so they can be reached easily.  Remember that Practice makes Perfect.  Your plan needs to be practiced and tested.
  2. To remain competitive in today’s business society, businesses depend on information technology. Without access to data, business quickly comes to a screeching halt.  Since there is advance warning when a hurricane approaches, it is important to transport your data quickly and at the first sign of trouble.
  3. Protect Your Site - Ways to do this include Uninterruptible Power Supply (batteries and generators), backup water source and a supply of gasoline powered pumps to keep the lower levels of the facility clear of flood waters.
  4. Operate Remotely - Employees may be unable to leave their homes in a state of emergency or may be unwilling to leave their families. It is very important to plan for this scenario in which your business facility is operational but the employees are unable or unwilling to get there. One way to prepare for this contingency is to develop a method to operate the critical components of your business remotely.
  5. Establish an On Site Support Plan – Prepare a specially selected team of employees to provide support for the business.  This would include employees on site and others to oversee the homes and family members of those that remained on site.
  6. Secure A Recovery Services Provider – They can continue doing business for you during your outage
  7. Declare Early – Activate your recovery plan.  Do not hesitate and wait to long to put in place what you have practiced. 
  8. Implement an Effective Communications Strategy - Communications are important to any business entity. In the event of a pending hurricane, it becomes even more crucial. Communications are needed to coordinate emergency activities, to implement the recovery/contingency plan, to warn employees of impending danger.
  9. Expect the Unexpected - Remain flexible and adaptable.  Prepare, Plan, and Practice

 The key if to prepare for the risks and to act on those preparations when alerted by emergency officials. 

How You Can Help Victims of Hurricane Dorian 2019

9/11/2019 (Permalink)

Red triangle with white exclamation point on a wave for Hurricane Warning. Wording Hurricane Dorian How Can Your Help. Helping the Victims of Hurricane Dorian 2019

Hurricane Dorian roared ashore last week with 185 mph winds and heavy rains causing substantial damage to homes in Grand Bahama and Abaco before heading back out to sea, and returning to lash North Carolina’s Outer Banks.  The storm was extremely powerful, long-lived, and destructive.   Dorian developed from a tropical wave on August 24 in the Central Atlantic. The system gradually intensified while moving toward the Lesser Antilles, before becoming a hurricane on August 28. From August 26 to August 28, the storm affected Caribbean nations and territories devastated by hurricanes Irma and Maria in 2017. Dorian's 185 mph (295 km/h) sustained winds at landfall on Elbow Cay ties it with the 1935 Labor Day hurricane as the strongest landfalling Atlantic hurricane, measured by sustained winds. The true death toll is unknown, but news sources in the Bahamas suggested that it may exceed 3,000. Property damages were estimated at $7 billion for the Bahamas. Damage estimates in the U.S. and Canada are currently unknown

If you want to know what you can do to help out, here are a few tips:

  • While you may want to send food and other items, the infrastructure may not support those donations. Many organizations have been clear that cash, or cash equivalent, is preferred.
  • Be wary of personal solicitations on your doorstep or over the phone. Make sure that gifts made by checks or credit card gifts are secure. If you don't want to donate online or by text, most organizations have alternatives, like donation forms that you can mail together with a check. 
  • Check out the credentials of a potential donee/charitable organization before you donate. If you’re looking for a tax break, you can always confirm charitable status through the Internal Revenue Service (IRS) web site using the TEOS Search Tool. Remember that some organizations, like churches, may not be listed on the IRS website, so don't be afraid to ask organizations which don't appear on the list for more information.
  • For federal income tax purposes, you can only deduct contributions to qualified tax-exempt charitable organizations.
  • Read the fine print before sending money abroad.  Details are always important but especially if you’re not familiar with an organization. You can always give to S. charities that provide international aid and still claim a deduction. 
  • Be sure to document your gifts and get receipts: the IRS requires that you do so for tax purposes and having the information available is handy if you want to follow up with another donation. Never hesitate to ask the charitable organization or your tax professional if you have questions.

If you want to help but aren't sure where to start, tax-exempt charities that have indicated they are accepting Dorian-specific donations include:

  • American Red Cross.To make a financial donation, visit org, call 1-800-435-7669 or by mail a donation form.
  • Catholic Charities of USA.To make a financial donation, visit CCUSA's disaster-specific website.
  • Global Giving. To make a financial donation, visit their website.
  • Salvation Army.To make a financial donation, visit or call 1.800.SAL ARMY.
  • Save the Children.To support Save the Children’s response efforts, visit their website.
  • Team Rubicon.To assist a team of military veterans and first responders with their Bahamas response effort, you can make a donation on their website.
  • Water Mission.To help provide emergency safe water solutions to people in dire need in the Bahamas, you can make a donation on Water Mission’s website.
  • World Central Kitchen.To help Chef José Andrés feed survivors of Hurricane Dorian, visit WCK’s website: